A custom agent for shipment status, exception alerts, and carrier paperwork, built on your TMS and tracking stack — McLeod, Samsara, project44, or whatever moves your freight data. Built once for your operation, then operated on a monthly retainer.
Concrete examples, not a feature list. Each build starts from one workflow like these, scoped against the systems you already run.
Answers "where is my freight" by email or portal using live data from your TMS and tracking feeds — project44, FourKites, or carrier telematics like Samsara. Customers get an answer in seconds, and your track-and-trace team stops re-typing the same update.
Watches for late pickups, detention risk, and temperature excursions, and routes each alert to the dispatcher who owns that lane with the context attached. Exceptions surface when there is still time to act, not in tomorrow’s report.
Follows up on missing PODs, rate confirmations, and insurance certificates until documents land, then files them against the load in your TMS. Billing stops waiting on paperwork nobody remembered to request.
Parses unstructured quote requests from customer emails into structured lanes — origin, destination, equipment, dates — ready for pricing review in your TMS. Pricing decisions stay with your team; the retyping does not.
Single-purpose tracking bots and email parsers run roughly $50-500/month; the retainer is for operations that want status answers, exception routing, and document chasing connected across the TMS and tracking stack, owned by the company.
Setup is fixed-scope and quoted after discovery. Retainers start at $3,000/month depending on workflow complexity and support level.
We map your operations and pick the one workflow where an agent saves the most hours or revenue. You leave with a written scope, a timeline, and a fixed setup quote.
We build the agent on your tools, your data, and your compliance requirements — not a template. You review it against real cases before it goes live.
We host, monitor, and keep improving the agent: hosting and model costs, uptime monitoring, a monthly iteration cycle, and support with a response-time SLA.
Rate and lane data stays in your systems, the agent reads it with scoped credentials, and nothing is reused for other clients or used to train models. Access is logged, and customer-facing answers only expose what that customer is entitled to see about their own freight.
The agent answers only from the data sources you designate, and when they conflict or go quiet, it says so and escalates to a person instead of guessing. A wrong ETA delivered confidently is worse than a handoff, and the escalation rules are yours to set.
Modern platforms like Turvo, project44, FourKites, and Samsara have APIs we integrate directly; established systems like McLeod typically connect through their integration modules or EDI. Email-based workflows work regardless of TMS. We map your exact stack in discovery.
Book a discovery call. We will scope one workflow, quote a fixed setup, and tell you honestly if an agent is not the right fix.
See the full Custom Company Agents offeringOther ways to put agents to work — managed plans, internal assistants, and full custom development.
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