A custom agent for guest questions, review responses, and pre-arrival messaging, built on your PMS — Opera, Cloudbeds, or Mews — and your booking channels. Built once for your property, then operated on a monthly retainer.
Concrete examples, not a feature list. Each build starts from one workflow like these, scoped against the systems you already run.
Answers availability, rate, and policy questions from your website and messaging channels using live data from Cloudbeds, Mews, or Opera. Guests in other time zones get answers at 3 a.m.; your front desk gets the mornings back.
Drafts responses to Google and Tripadvisor reviews in your property’s voice, referencing the specifics each guest raised. Your manager approves or edits before anything posts — the agent never publishes on its own.
Sends arrival details, and offers late checkout or upgrades when the PMS shows availability, on the schedule you set. Requests write back as reservation notes so the desk sees them at check-in.
Turns incoming group and event RFPs into a structured summary — dates, room block, budget signals — and routes them to your sales manager with a drafted first reply. Faster response, and no RFP forgotten in a shared inbox.
Standalone hotel chatbots and review tools run roughly $50-500/month and cover one channel each; the retainer is for properties that want guest messaging, reviews, and pre-arrival flows working from live PMS data, owned by the property.
Setup is fixed-scope and quoted after discovery. Retainers start at $3,000/month depending on workflow complexity and support level.
We map your operations and pick the one workflow where an agent saves the most hours or revenue. You leave with a written scope, a timeline, and a fixed setup quote.
We build the agent on your tools, your data, and your compliance requirements — not a template. You review it against real cases before it goes live.
We host, monitor, and keep improving the agent: hosting and model costs, uptime monitoring, a monthly iteration cycle, and support with a response-time SLA.
No. Card data stays where it already lives — your PMS and payment processor — and the agent is never in that path, so your PCI scope does not grow. Guest profile data it does read is scoped to what each workflow needs and is never reused or used for model training.
Usually, through Opera’s interfaces or your channel manager rather than a direct cloud API. Cloud systems like Cloudbeds and Mews are more direct. Either way, we verify the integration path during discovery, and the agent can answer policy questions from day one even while booking data is read-only.
Yes, if you want it disclosed — most properties do, and we recommend it. Either way, the handoff rule is what matters: complaints, complex changes, and anything emotional go to a person immediately, with the conversation attached.
Book a discovery call. We will scope one workflow, quote a fixed setup, and tell you honestly if an agent is not the right fix.
See the full Custom Company Agents offeringOther ways to put agents to work — managed plans, internal assistants, and full custom development.
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